I just wanted to say thank you for your help getting the extra molding I needed quickly. I realize this was a small order from a small customer, but you treated it like it was as important to you as it was to me. I worked for a manufacturing company in marketing and sales for 36 years, so I know great customer service when I see it. And I saw it today. Thank you again, Megan. You are a valuable asset to ITC and I will recommend ITC to others whenever I can.
Eric is the best salesperson in the business. He knows his trim and is always willing to help out even if it's outside the scope!
Great job by our delivery team yesterday! The trim carpenter, said our guys were very professional took a lot of pride in their work, had great attitudes considering the circumstances, and were very patient while they waited for the brick masons to move their material. I told him they are trained very well and the expectation is for them to behave like professionals, which they always do. He said he agreed and that it was one of the highest quality deliveries he's seen in a long time. Excellent work!
I just wanted to let you know how awesome Randy and RJ are in your Raleigh Warehouse. They are always helpful, in a great mood and offer the best customer service! I am very appreciative. - Ray Perkins
"It all starts with a great supplier. With the amazing service you provided, I couldn't imagine being on this journey without you guys. Thank you for all you do" - Scott Lowe
Brown Dog Precision Contracting custom Chevron Barn Door. using ITC Millwork White Oak.
I just wanted to say, "thank you" for helping me with the Therma-Tru front door and getting it out to me in only 16 days, well ahead of what was quoted!!! It fits perfectly and looks great!
The trim looks awesome guys, thanks very much! There was a nice overage to allow me to make some mistakes... :-) and the piece lengths didn't even need to be cut to fit in my truck.
You guys are a first class outfit and it's truly been a pleasure to work with you! This kind of excellence, integrity and customer service are extremely rare these days, thanks so much for what you guys do, how you do it and for letting your light shine. I'll refer you any chance I get, and hope to work with you again soon.
ITC has been the most professional and detail-oriented supplier that I’ve work with in a very long time (26-year career). Kudos to Ben Mendoza and the inside sales team for their support in quoting and ordering materials timely. Kudos to the Warehouse and Delivery team in Raleigh for executing a flawless delivery & trim rack setup on site. Kudos to Koetter Woodworking for the quality of trim they supplied on this job. My trim carpenter even made a point to comment how relatively stable the moisture content was in the finger-jointed poplar casing you milled. Kudos to the ITC & KW teams for a job well done!
A big shout-out to ITC Millwork for the beautiful rough sawn Cedar for our ceiling beams. What a difference it makes... we can't wait to see the finished product. Looking forward to buying all our renovation millwork needs from you!
Thanks for helping me with the trim I needed for my dining room wainscoting! It turned out awesome (here are a few pictures in case you guys like to see what your customers do with your products). I was able to make the header cap I needed from the 1 1/2" poplar stock, and I am very happy with how it looks. Your products are outstanding, and your delivery guys were very helpful - they put it exactly where I needed it.
In fact, I'm so happy with how things turned out that I am going to do the rest of my house now! So - can you help me with yet another estimate?
It's always good to hear good things, Here are a few valued comments from our customers & partners about ITC Millwork that we'd like to share.