FAQ: Sales
To whom do you sell your product?
At ITC Millwork, we typically do not sell to the DIYer or homeowner without the involvement of a builder, architect, or interior designer. We pride ourselves on being the premier supplier of Interior Trim & Doors to high-end custom builders, installers & architects. Commonly referred to as "selling to the Trade." We work with various general contractors throughout North and South Carolina and can most likely point you in the direction of a professional that aligns with your project needs. Feel free to contact us!
I have no idea what I need. Can you help?
Absolutely! Our experienced outside sales staff engages with custom home builders, architects, and interior designers to discuss specifications and budgets. At ITC Millwork, we perform a measured mathematical line-by-line detailed architectural plan takeoff by hand. Our proposals are detailed room by room, stick by stick, so you know exactly what you're getting and where it is going. There is no mystery to our prices and more importantly no surprises. ITC reps are physically present to walk the job to confirm location, support installation, make adjustments if necessary, and answer questions.
Tell me a little more about the Plan Takeoff and Job site Walkthrough; what is the difference?
A plan takeoff is strictly working from a set of plans. In this instance, a job site visit is not necessary. This method can be extremely accurate as long as the project moves forward without changes. A plan takeoff is highly instrumental in providing builders with upfront estimates before the building process begins for bidding purposes. A walkthrough is a verifiable takeoff we perform with the custom home builder present to confirm all specifications and details. This method is most accurate because it is conducted after framing. Any changes that were not on the original set of plans are discussed and remedied during the physical walkthrough.
Are your quotes guaranteed?
Most quotes are good for 30 days. However, with continued volatility in the market on some items, due to supply chain issues, always check with your ITC Sales Representative to ensure you have the most recent pricing.
Can I return unused interior trim items for credit?
Yes, if we stock a product, we will issue a credit as long as it is returned in the same condition when sold.
Generally, any product ordered six months or more from the date of the original purchase receipt is non-returnable.
If the product is cut, dirty, crushed, cracked, swollen due to humidity, or further damaged, we consider the product non-returnable.
Depending on the circumstances, a restocking fee of up to 25% may apply.
All custom special order radius work & flex items are non-returnable.
I hear you use trim racks. What are they & can I get one?
We use a 12', three-tiered metal trim rack system to store job-site trim materials but pick them up once the interior trim phase is complete on each project. We provide these free of charge on most trim and door package deliveries. Jobs that are less than $5,000 and/or 5,000 lineal feet do not typically require a trim rack. Please discuss this with your ITCM representative if you'd like to use a trim rack. We do not sell trim racks as a general rule.
Can I return a door?
Unfortunately, no. Doors are made to order & are non-returnable.
Can I get a sample?
Yes, 1' samples for stock interior trim items are typically available at no charge. An ITC sales rep can provide upfront pricing for any non-stock items that have to be custom run.
Do you accept credit cards?
Yes. We accept most major credit cards, including VISA, MasterCard, American Express & Discover, a 3% surcharge applies to cover the cost of the transaction.
Do you offer credit terms?
Yes, with an approved credit application, we offer credit to established businesses. This process typically takes 5-7 business days. Our terms are typically "Net 10th, EOM". If you're interested in applying, please contact us! You may download our credit application HERE.
Why am I required to pay a 50% deposit?
Non-credit account customers must pay 100% of their order upfront before placement. In addition, all special orders require 50% deposit, even for customers with established credit accounts.
At ITC Millwork, we typically do not sell to the DIYer or homeowner without the involvement of a builder, architect, or interior designer. We pride ourselves on being the premier supplier of Interior Trim & Doors to high-end custom builders, installers & architects. Commonly referred to as "selling to the Trade." We work with various general contractors throughout North and South Carolina and can most likely point you in the direction of a professional that aligns with your project needs. Feel free to contact us!
I have no idea what I need. Can you help?
Absolutely! Our experienced outside sales staff engages with custom home builders, architects, and interior designers to discuss specifications and budgets. At ITC Millwork, we perform a measured mathematical line-by-line detailed architectural plan takeoff by hand. Our proposals are detailed room by room, stick by stick, so you know exactly what you're getting and where it is going. There is no mystery to our prices and more importantly no surprises. ITC reps are physically present to walk the job to confirm location, support installation, make adjustments if necessary, and answer questions.
Tell me a little more about the Plan Takeoff and Job site Walkthrough; what is the difference?
A plan takeoff is strictly working from a set of plans. In this instance, a job site visit is not necessary. This method can be extremely accurate as long as the project moves forward without changes. A plan takeoff is highly instrumental in providing builders with upfront estimates before the building process begins for bidding purposes. A walkthrough is a verifiable takeoff we perform with the custom home builder present to confirm all specifications and details. This method is most accurate because it is conducted after framing. Any changes that were not on the original set of plans are discussed and remedied during the physical walkthrough.
Are your quotes guaranteed?
Most quotes are good for 30 days. However, with continued volatility in the market on some items, due to supply chain issues, always check with your ITC Sales Representative to ensure you have the most recent pricing.
Can I return unused interior trim items for credit?
Yes, if we stock a product, we will issue a credit as long as it is returned in the same condition when sold.
Generally, any product ordered six months or more from the date of the original purchase receipt is non-returnable.
If the product is cut, dirty, crushed, cracked, swollen due to humidity, or further damaged, we consider the product non-returnable.
Depending on the circumstances, a restocking fee of up to 25% may apply.
All custom special order radius work & flex items are non-returnable.
I hear you use trim racks. What are they & can I get one?
We use a 12', three-tiered metal trim rack system to store job-site trim materials but pick them up once the interior trim phase is complete on each project. We provide these free of charge on most trim and door package deliveries. Jobs that are less than $5,000 and/or 5,000 lineal feet do not typically require a trim rack. Please discuss this with your ITCM representative if you'd like to use a trim rack. We do not sell trim racks as a general rule.
Can I return a door?
Unfortunately, no. Doors are made to order & are non-returnable.
Can I get a sample?
Yes, 1' samples for stock interior trim items are typically available at no charge. An ITC sales rep can provide upfront pricing for any non-stock items that have to be custom run.
Do you accept credit cards?
Yes. We accept most major credit cards, including VISA, MasterCard, American Express & Discover, a 3% surcharge applies to cover the cost of the transaction.
Do you offer credit terms?
Yes, with an approved credit application, we offer credit to established businesses. This process typically takes 5-7 business days. Our terms are typically "Net 10th, EOM". If you're interested in applying, please contact us! You may download our credit application HERE.
Why am I required to pay a 50% deposit?
Non-credit account customers must pay 100% of their order upfront before placement. In addition, all special orders require 50% deposit, even for customers with established credit accounts.