FAQ: Shipping, Delivery and Pickup
Do you deliver?
Yes, we deliver on our own custom built trucks in all primary markets served. Our typical delivery markets are within a 30-60 mile radius of our locations in Charlotte, Charleston, and Raleigh. We also service the Pinehurst and Wilmington areas from our Raleigh location. We frequently deliver outside our normal footprint, so be sure to find out to find out if your location is covered. Delivery fees will be estimated up front depending on order size and delivery location.
Do you ship via UPS/FedEx/Common Carrier/Courier?
Yes. Typically this is done when a location is outside of our normal delivery zone.
When do you deliver?
We typically provide daily delivery service to the Charlotte, Charleston, & Raleigh Metro markets. In Pinehurst & Wilmington we provide twice a week service, or as needed.
I’d like to pick up my order. When & where can I pick it up?
Upon product availability, pick up hours are generally 7am-2:30pm M-F at our Charlotte, Charleston & Raleigh locations. All pick-up dates are to be discussed & confirmed at the time of order. Should you require the assistance of our shop to cut, or craft materials, a minimum fee of $125 will be assessed. This fee will vary depending on the complexity of the request.
I just placed my order for in stock product, when can I get it?
Orders placed by 10am are typically delivered the following day. In Pinehurst & Wilmington, we will deliver on the next available truck to those areas. All delivery dates are to be discussed & confirmed at the time of order.
I just placed my order for non-stock product, when can I get it?
Lead time varies for non-stock items. In some cases lead times can be as short as 2-3 days. Other trim & door items may be available anytime between 10-20 business days. All delivery dates are to be discussed & confirmed at the time of order.
Yes, we deliver on our own custom built trucks in all primary markets served. Our typical delivery markets are within a 30-60 mile radius of our locations in Charlotte, Charleston, and Raleigh. We also service the Pinehurst and Wilmington areas from our Raleigh location. We frequently deliver outside our normal footprint, so be sure to find out to find out if your location is covered. Delivery fees will be estimated up front depending on order size and delivery location.
Do you ship via UPS/FedEx/Common Carrier/Courier?
Yes. Typically this is done when a location is outside of our normal delivery zone.
When do you deliver?
We typically provide daily delivery service to the Charlotte, Charleston, & Raleigh Metro markets. In Pinehurst & Wilmington we provide twice a week service, or as needed.
I’d like to pick up my order. When & where can I pick it up?
Upon product availability, pick up hours are generally 7am-2:30pm M-F at our Charlotte, Charleston & Raleigh locations. All pick-up dates are to be discussed & confirmed at the time of order. Should you require the assistance of our shop to cut, or craft materials, a minimum fee of $125 will be assessed. This fee will vary depending on the complexity of the request.
I just placed my order for in stock product, when can I get it?
Orders placed by 10am are typically delivered the following day. In Pinehurst & Wilmington, we will deliver on the next available truck to those areas. All delivery dates are to be discussed & confirmed at the time of order.
I just placed my order for non-stock product, when can I get it?
Lead time varies for non-stock items. In some cases lead times can be as short as 2-3 days. Other trim & door items may be available anytime between 10-20 business days. All delivery dates are to be discussed & confirmed at the time of order.