FAQ: Shipping, Delivery and Pickup
Do you deliver?
Yes, we deliver on our own custom built trucks in all primary markets served with no delivery fee. Our typical delivery markets are within a 30-60 mile radius of our locations in Charlotte, Charleston, and Raleigh. In Pinehurst & Wilmington, we service these from our Charleston and Raleigh locations. We frequently deliver outside our footprint, which may require a delivery fee.. Call us to find out to find out if your location is covered.
Do you ship via UPS/FedEx/Common Carrier/Courier?
Yes. Typically this is done when a location is outside of our normal delivery zone.
When do you deliver?
We typically provide daily delivery service to the Charlotte, Charleston, & Raleigh Metro markets. In Pinehurst & Wilmington we provide twice a week service, or as needed.
I’d like to pick up my order. When & where can I pick it up?
Upon product availability, pick up hours are generally 7am-2:30pm M-F at our Charlotte, Charleston & Raleigh locations. All pick-up dates are to be discussed & confirmed at the time of order.
I just placed my order for in stock product, when can I get it?
Orders placed by 10am are typically delivered the following day. In Pinehurst & Wilmington, we will deliver on the next available truck to those areas. All delivery dates are to be discussed & confirmed at the time of order.
I just placed my order for non-stock product, when can I get it?
Lead time varies for non-stock items. In some cases lead times can be as short as 2-3 days. Other trim & door items may be available anytime between 10-20 business days. All delivery dates are to be discussed & confirmed at the time of order.
Yes, we deliver on our own custom built trucks in all primary markets served with no delivery fee. Our typical delivery markets are within a 30-60 mile radius of our locations in Charlotte, Charleston, and Raleigh. In Pinehurst & Wilmington, we service these from our Charleston and Raleigh locations. We frequently deliver outside our footprint, which may require a delivery fee.. Call us to find out to find out if your location is covered.
Do you ship via UPS/FedEx/Common Carrier/Courier?
Yes. Typically this is done when a location is outside of our normal delivery zone.
When do you deliver?
We typically provide daily delivery service to the Charlotte, Charleston, & Raleigh Metro markets. In Pinehurst & Wilmington we provide twice a week service, or as needed.
I’d like to pick up my order. When & where can I pick it up?
Upon product availability, pick up hours are generally 7am-2:30pm M-F at our Charlotte, Charleston & Raleigh locations. All pick-up dates are to be discussed & confirmed at the time of order.
I just placed my order for in stock product, when can I get it?
Orders placed by 10am are typically delivered the following day. In Pinehurst & Wilmington, we will deliver on the next available truck to those areas. All delivery dates are to be discussed & confirmed at the time of order.
I just placed my order for non-stock product, when can I get it?
Lead time varies for non-stock items. In some cases lead times can be as short as 2-3 days. Other trim & door items may be available anytime between 10-20 business days. All delivery dates are to be discussed & confirmed at the time of order.